March 3, 2017 – Every company needs a proven process but when something goes wrong your process isn’t going to save you, your people will. Every company needs to have a Captain Sully. People who go beyond the process to fix the problem. Great companies understand the importance of developing the right processes but also developing people. Highly skilled people will see when the process has reached its limits and will go beyond the process to deliver success.


Bill Nye has more than 20 years of experience in the industry but rather than relying on past experiences to guide his decisions he loves to explore new ways of improving the experience for both our residents as well as our Berger team.